Tel: +44 1258 818 397
Belview Holiday Cottage Booking Terms & Conditions
Please read this carefully. When you make a reservation request with us (whether by online booking, email, telephone or post), these terms and conditions are deemed to have been accepted by you.
COVID-19 ADDITIONAL TERMS & CONDITIONS EFFECTIVE JULY 2020 ONWARDS
In the light of the current situation, we strongly advise that you take out appropriate travel insurance during these uncertain times in case of cancellation due to Covid-19.
If you have to cancel your booking because you have Covid-19, then you will still be liable to pay for your booking as normal and should take out appropriate travel insurance when you book.
If there is a Government-imposed lockdown in our area and you cannot come to the cottage, we will refund your payment in full. If there is a Government-imposed lockdown in your area and you cannot leave home, but we have no lockdown here and the cottage is open for guests to stay, we cannot make any refund unless we are able to re-let the cottage, in which case we will refund your payment less £75 administration fee.
During your stay, if you or any member of your party show any signs of having the virus then you must immediately go and get tested by contacting https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-an-antigen-test-to-check-if-you-have-coronavirus/ The result must be shown to us. If positive, you will all need to leave if you can drive. If that is not possible and you have to self-isolate here, then you will have to pay for all subsequent bookings that have to be cancelled as a result and/or for any additional days you stay on in the cottage if it is not already booked by someone else, after your original booking ends. It is up to you to arrange appropriate travel insurance. We will need you to provide names, addresses, telephone numbers and email addresses of everyone in the party who is infected by Covid-19, so that we can pass this onto the NHS if it is required. This information will not be used for any other purpose. This must be provided at the point of arrival or before.
We have the Government’s guidelines that only two households (which can include a bubble) can holiday together in July. We cannot police this and ask therefore that you risk assess your own party and decide for yourself if your group is appropriate.
We are adhering to the Cleaning Protocols set out by The Professional Association of Self-Caterers UK . We have completed a risk assessment for Covid-19, we have procedures and control measures in place and have appropriate training and awareness.
Although we have done our utmost to minimise the risks, we cannot guarantee that you won’t catch the virus whilst on holiday, so please make sure you have appropriate travel insurance or consider cancelling your booking if you feel it is not wise to travel. It would be impossible to prove whether you caught the virus in the cottage or on your journey here or whilst out and about during your stay.
Long Weekends and Short Breaks
Long weekends (three nights Friday to Monday) are available during spring and autumn. Short breaks are also available over the New Year holiday period . See Prices section for dates and prices, or contact us to discuss your requirements, for example if you prefer a four night break.
Arrival and departure
Guests are asked to arrive after 6.00 pm (1800 hours) on the day of arrival and to leave no later than 9.00 am (0900 hours) on the day of departure. There is a keysafe and you will be given the code before you arrive.
Payment can be made by BACS for payment directly from your bank account to ours or by using PayPal for credit and debit card payments (you do not need to have a PayPal account to make payment in this way). You can also pay by cheque in certain circumstances (please see below).
When making a BACS payment, please note that your bank may deduct charges for processing payments, especially from overseas. It is advisable to check with your bank first before making payment so that you can send the correct amount and thus avoid any shortfall in payment.
For bookings of a week or more, a 25% deposit will be required at the time of booking and the remaining balance will be due six weeks (42 days) before the commencement of the holiday. Your booking will be confirmed via email (or post if you don’t have an email address) and an invoice will be attached showing the deposit paid and the balance due. If the remaining balance is not paid six weeks before the start of your holiday, then your booking will be cancelled and your deposit will not be refunded.
For bookings made less than six weeks before the commencement of a holiday of a week or more, full payment will be required on booking, a minimum of 10 working days before your booking start date. Your booking will be confirmed via email (or post).
For short breaks (long weekends), full payment will be required on booking, a minimum of 10 working days before your booking start date. Your booking will be confirmed via email (or post).
For last minute bookings (i.e. less than 10 working days before arrival), payment in full must be by direct bank transfer providing your bank uses the Faster Payments system (i.e. same day payment) or by PayPal. Payment by these methods must be at least two working days before your booking start date.
If you have booked online, you will receive an automated email sent by our booking system giving details of your provisional booking. All bookings, whether made online, by phone, email or letter, remain provisional until an email (or letter) is sent from the owners confirming the booking.
In the event of a double booking occurring, then this will be dealt with on a first come first served basis and a full refund will be given where we are unable to confirm your booking.
The owners reserve the right to refuse any booking and to correct any errors in both advertised and confirmed prices.
Overseas Payments from Countries outside the European Economic Area or European Union
Please note that there is an additional bank charge, currently £6 per transaction, (which is subject to change by the bank).
This charge, which applies to both the deposit payment and the outstanding balance payment, will be added to the invoice for the outstanding amount due for payment 6 weeks before arrival.
If you decide to pay for the hire of the cottage in full at the time of booking or the booking is made less than 6 weeks before the start of the holiday (for which full payment is required), then only one bank charge, currently £6, will apply. Please note this outstanding bank charge will become payable on arrival and should be paid in cash (Sterling).
Payment by Cheque
Payment can be made by cheque providing we receive all cheques (for deposit and for remaining balance) at least 10 working days before your arrival date.
Cheques should be made payable to Mrs G M Puddy and sent to Belview, Fifehead Neville, Sturminster Newton, Dorset DT10 2AL.
Any cancellation must be advised by telephone and confirmed in writing or by email.
If advised over two months prior to the start date of the holiday, we will refund your payment less £75 cancellation fee.
If cancellation is advised within two months prior to the start date of the holiday, we will attempt to re-let the cottage and if successful, refund your payment less £75 cancellation fee. If it is not possible to re-let the cottage, then no refund can be given.
Please note that the rental charge does not include holiday cancellation insurance. You are advised to take independent advice on appropriate holiday insurance.
The contract is between the Hirer and the Owners. The hiring is for holiday purposes only.
The Terms and Conditions and the booking details form an agreement between The Hirer and The Owners for the holiday rental of Belview Cottage, Fifehead Neville, Sturminster Newton, Dorset, DT10 2AL, UK (The Property).
By agreeing to these Terms and Conditions, The Hirer confirms that they are over 18 years of age and that they accept full responsibility for all payments due and for the consequences of any actions of all persons who will be using the property during their holiday.
The Owners have a policy of treating all guests equally without discrimination of any kind, ie race, gender, disability.
The Owners have taken great care to provide accurate information; however, changes can occur. All descriptions, written or oral, are given in good faith; the Owners cannot be held liable for them and take no liability for happenings outside their control, for the effects of extreme weather, power cuts, water shortages, etc. Every attempt is made to ensure the cottage and equipment is in good working order. If the Hirer is not satisfied with some aspect, please contact the Owners immediately. The Owners reserve the right to enter the property to carry out urgent works. The Owners accept no liability for any loss or damage to the Hirer's possessions or cars whilst at the property.
The Hirer agrees to take good care of the property and contents: towels must not be removed from the cottage or used for drying dogs and the cottage must be left in a clean and tidy condition. The Hirer must notify the Owners immediately of any breakages/damage to the property and will be held accountable for any damage and missing items.
In the event of the property not being available (e.g. fire or some other disaster), the Owners will notify the Hirer as soon as possible, and offer a full refund. Owner liability is limited to the rents received.
Maximum party size at the cottage (four plus a baby if travel cot is set up in the double bedroom) must not be exceeded. Any breach of this condition will result in admission being refused or immediate expulsion without compensation for lost rent. Hirers may not entertain visitors at the cottage later than 11.00 pm.
Belview Cottage is strictly a no-smoking area both inside and outside, in the interest of health and safety.
Well-behaved dogs are welcome – there are plenty of local footpaths for walking. Dogs must be kept under control whilst on the premises and are not allowed onto the furniture or upstairs – please use the stair gate provided at the foot of the stairs. Dogs must not be left unattended on the premises, unless they are securely contained in transport cages. Please bring bedding for your dog(s) and old towels for drying them off if they get wet/muddy. There is a dogs’ water bowl in the garden, by the outside tap. All dog mess must be cleared up – there is a poop scoop inside the garden shed for this purpose.
There is an additional charge of £25 per dog per booking, £40 for two dogs per booking. If you wish to bring more than two dogs, please contact the Owners to find out if this will be possible.
We are sorry that we cannot accept other pets.
We can provide a travel cot (with bedding), high chair, changing mat, baby bath, play mat and play gym, if requested at the time of booking. The travel cot can be set up in the double room, or in the twin room (if not occupied). We’re sorry that there isn’t enough space to set it up in the twin room if it is occupied. If you prefer to bring your own cot bedding, please make sure you use the mattress protector provided.
For toddlers, we have fitted stair safety gates at the top and bottom of the stairs. There is also a pair of soft folding bed rails for one bed in the twin room - if required, please request this at the time of booking.
Children should only play within the cottage garden itself for safety reasons, as all other areas outside the cottage and its parking area are private. Parents/guardians must be responsible for supervising their children at all times.
Wi-Fi Internet Access
Please note this free service is for general surfing on the internet and emailing and NOT for gaming, streaming and downloading large folders, eg films.
We have a set monthly limit of data allowance from our ISP and therefore we have to monitor the data usage in the holiday cottage remotely and reserve the right to block access to the Wi-Fi, if someone is taking advantage of this free service.
We also reserve the right to make a surcharge for any excess data usage that guests have used during their stay.
As a guest at Belview Cottage using the broadband facilities, you agree that you will not use the service for unlawful or illegal purposes.
The Hirer must make sure that they take all their belongings with them at the end of their stay, as the Owners cannot accept any liability or responsibility for any lost property whatsoever. If the Hirer thinks they have left something behind, then they should contact the Owners as soon as possible, who will try to find it.
If the Owners find any lost property during the changeover, they will contact the Hirer via email (or telephone) and if the Hirer wants it to be returned to them, the Owners will first notify them of the postage and packaging costs.
On receipt of the appropriate remittance via BACS payment (or cheque), the Owners will then be able to post the item(s) back to the Hirer.